Frequently Asked Questions

Account

Do I need to register before placing an order?

No, you do not need to create an account before placing an order. You may check out as a guest on veralissek.shop. However, creating an account can make it easier to view your order history and manage future purchases.

Ordering & Payment

Can I remove an item from my shopping cart?

Yes. If you have not completed checkout, you can remove any item from your shopping cart at any time. Once the order has been placed successfully, items can no longer be removed directly from the order.

Can I modify or cancel my order?

If you have not yet completed payment, you may simply update your cart and place a new order.

If your order has already been paid, we can usually help cancel or modify it within 24 hours of purchase, provided it has not entered processing or shipping. If you need help, please contact us as soon as possible at support@veralissek.shop with your order number.

Can you custom make tea ware items?

At this time, we do not offer custom-made teapots, tea cups, or tea ware products. The items you receive will match the product style and description shown on our website, subject to reasonable handmade or production variations where applicable.

If I want to change information on a paid order, such as product style, shipping address, or shipping method, what should I do?

We can only make changes if the order has not yet been shipped. If you need to update your order information, please contact us as soon as possible at support@veralissek.shop.

What payment methods do you accept?

We accept secure payment methods supported on our checkout, which may include PayPal, Visa, MasterCard, Maestro, JCB, and other supported debit or credit cards depending on availability at checkout.

How do you secure my payment information?

Your payment information is processed through secure third-party payment providers. We do not store full payment card details on our website. Our store also uses standard website security measures, including SSL encryption, to help protect your information during checkout.

Why is my refund amount lower than the item’s listed price?

If a discount, coupon, or promotional offer was applied to your order, any refund will be based on the actual amount paid for the item after discounts, not the original listed price.

Tea Ware & Product Information

Are your teapots and tea cups handmade?

Some of our tea ware items may feature handmade, artisan-style, or handcrafted characteristics, while others are produced using standardized manufacturing processes. Please refer to the individual product description for specific details where available.

Will the product I receive look exactly like the website photos?

We do our best to present our tea ware as accurately as possible. However, because some products are made from ceramic, clay, porcelain, glass, or artisan-style materials, slight variations in glaze, color tone, texture, shape, or finish may occur. Lighting, screen settings, and natural production differences may also affect how a product appears online versus in person.

Are slight glaze marks, color differences, or handmade variations considered defects?

Not necessarily. For many tea ware products, especially ceramic or artisan-style items, slight differences in glaze, texture, color tone, or finish can be part of the product’s natural character and are not automatically considered defects. If you believe your item is damaged or significantly different from what was described, please contact us and we will review the issue.

Can I use your teapots and tea cups for daily tea drinking?

Yes. Our products are selected for tea lovers who want practical and beautiful tea ware for everyday use. However, product care may vary by material and finish, so we recommend reviewing the care notes on the product page when available.

Are your tea ware products dishwasher or microwave safe?

Care instructions may vary depending on the material and finish of the item. If care details are listed on the product page, please follow those instructions. If you are unsure about a specific teapot, tea cup, or tea accessory, feel free to contact us before use.

Shipping & Delivery

Where does my order ship from?

Our tea ware products may ship from different fulfillment locations depending on product availability and destination. Many items are sourced through our fulfillment partners in China, and select orders may also be fulfilled from our U.S. warehouse when available.

What delivery companies do you use?

We work with reputable shipping and logistics providers such as DHL, UPS, USPS, and other trusted delivery partners depending on the shipping destination and service level selected.

How much is shipping?

Shipping costs depend on the destination, order value, and shipping method selected at checkout. We may offer promotional or free shipping thresholds from time to time. The exact shipping cost will be displayed at checkout before payment is completed.

Are there any additional customs fees, duties, or taxes?

International orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country. These fees are generally the responsibility of the customer unless otherwise stated on our website.

Do you ship to PO Boxes or APO/FPO addresses?

Shipping availability to PO Boxes, APO/FPO, or military addresses may depend on the shipping method and destination. If you need delivery to one of these address types, please contact us before placing your order so we can confirm available options.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number if tracking is available for your shipment. If you created an account on our website, you may also be able to review your order history through your account dashboard.

What if my teapot or tea cup arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@veralissek.shop and include your order number and clear photos of the item, packaging, and shipping label if possible. We will review the issue and work with you toward an appropriate solution.

Customer Support

What if I have another question or need help with my order?

If you have any questions about our tea ware, your order, shipping, returns, or product care, please contact our customer support team and we will be happy to assist you.

Email: support@veralissek.shop