Terms and Conditions

Welcome to veralissek.shop. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order with Veralissek, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. About Veralissek

veralissek.shop is an independent online store specializing in teapots, tea cups, tea accessories, and related tea ware products. Our products are curated for customers who appreciate tea culture, thoughtful design, and everyday tea rituals.

2. Eligibility to Use This Website

By using this website, you represent that you are at least the age of majority in your jurisdiction or that you are using this website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.

3. Products and Product Information

We make every effort to present our products as accurately as possible, including product descriptions, measurements, colors, and images. However, actual colors, finishes, textures, and sizes may vary slightly depending on screen settings, lighting, handmade production characteristics, or batch differences.

Because some of our products include ceramic, clay, porcelain, glass, or artisan-style tea ware, slight variations in glaze, color tone, shape, texture, or finish may occur and are not necessarily considered defects. Such variations are part of the natural character of handmade or tea-inspired products.

We reserve the right to modify, discontinue, or update products, product descriptions, pricing, and availability at any time without prior notice.

4. Orders and Acceptance

All orders placed on veralissek.shop are subject to acceptance and availability. After you place an order, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute final acceptance of the order.

We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases involving suspected fraud, pricing errors, stock unavailability, payment issues, shipping restrictions, or misuse of promotional offers.

5. Pricing and Payment

All prices listed on veralissek.shop are shown in the applicable currency displayed at checkout and do not include any applicable taxes, duties, or import fees unless otherwise stated.

Payment must be completed in full before an order is processed and shipped. We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time, including after an order has been submitted.

6. Shipping and Delivery

We ship to the United States and selected international destinations. Shipping times are estimates only and may vary depending on product availability, warehouse location, destination, customs clearance, weather conditions, peak seasons, or carrier delays.

Some items may be fulfilled from our U.S. warehouse, while others may be shipped from partner fulfillment facilities depending on stock and destination. Orders containing multiple items may be shipped separately.

Please refer to our Shipping Policy for more information about order processing, shipping times, tracking, and customs-related matters.

7. Returns, Refunds, Exchanges, and Cancellations

Please review our Refunds for detailed information about order cancellations, damaged items, non-quality returns, exchanges, and refund processing.

8. Customer Responsibilities

You are responsible for providing accurate and complete billing, shipping, and contact information when placing an order. Veralissek is not responsible for delays, failed deliveries, or additional costs resulting from incomplete, incorrect, or undeliverable address information provided by the customer.

You are also responsible for ensuring that the products you purchase comply with any local laws, customs requirements, or import restrictions in your country or region.

9. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer. Veralissek is not responsible for delays caused by customs clearance procedures or for any customs-related charges assessed after shipment.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within the return window stated in our refund policy and provide clear photos of the product, packaging, and shipping label where applicable. We will review the issue and work with you toward an appropriate resolution.

11. Intellectual Property

All content on this website, including but not limited to text, product descriptions, graphics, logos, icons, images, page layouts, and website design elements, is owned by or licensed to Veralissek and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, upload, distribute, modify, transmit, or exploit any part of this website without our prior written permission, except for personal, non-commercial use expressly permitted by law.

12. Prohibited Use

You agree not to use this website for any unlawful or unauthorized purpose, including but not limited to:

violating any applicable laws or regulations;
submitting false, misleading, or fraudulent information;
interfering with the website’s functionality, security, or operation;
copying or scraping website content for unauthorized commercial use;
using our products or services in a way that infringes the rights of others.

13. Disclaimer of Warranties

To the fullest extent permitted by law, veralissek.shop and all products and services offered through the website are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, except as expressly stated in writing.

We do not guarantee that the website will always be uninterrupted, secure, or error-free, or that any product, service, or content will meet every individual expectation or intended use.

14. Limitation of Liability

To the maximum extent permitted by law, Veralissek shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, your purchase of products, shipping delays, product misuse, inability to use the website, or any other claim related to our services.

In any event, our total liability to you for any claim arising from your purchase or use of our website shall not exceed the amount you paid for the product(s) giving rise to the claim.

15. Force Majeure

Veralissek shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather, war, labor disputes, transportation disruptions, customs delays, government actions, public health emergencies, supply shortages, or other force majeure events.

16. Promotional Emails and Marketing Communications

By subscribing to our newsletter, creating an account, or otherwise providing your email address to us, you agree that we may send you transactional emails related to your orders as well as promotional emails, newsletters, and marketing updates where permitted by applicable law. You may unsubscribe from promotional communications at any time by using the unsubscribe link included in the email.

17. Discount Codes and Promotions

Unless otherwise stated, only one discount code, coupon, or promotional offer may be applied per order. Veralissek reserves the right to modify, suspend, or cancel promotions at any time without prior notice.

18. Governing Law

These Terms and Conditions and any disputes arising out of or relating to your use of this website or purchases made through it shall be governed by the applicable laws of the United States, without regard to conflict of law principles.

19. Changes to These Terms

We reserve the right to update, revise, or modify these Terms and Conditions at any time by posting the updated version on this page. Your continued use of the website after any changes are posted constitutes your acceptance of those changes.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, your order, or possible intellectual property matters, please contact us:

veralissek.shop
Address: 419 N 12TH ST, Elwood, IN 46036, US
Phone: +1 213 294 8586
Email: support@veralissek.shop