Privacy Policy

At veralissek.shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using veralissek.shop, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

our website, veralissek.shop;
email, text, and other electronic communications between you and our store;
customer service inquiries, order-related communication, and other interactions with Veralissek;
advertising, analytics, and applications on third-party platforms that link to this Privacy Policy.

This Privacy Policy does not apply to information collected offline or through websites, applications, or services that do not link to this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you browse our website, place an order, subscribe to our emails, or contact us:

Contact Information: such as your name, shipping address, billing address, email address, and phone number.
Order and Account Information: such as order history, account details, shopping preferences, and customer service history.
Payment Information: such as billing details and payment method information necessary to process your purchase. Payment card details are processed securely by our payment service providers and are not stored in full by us unless required for order processing or fraud prevention.
Device and Technical Information: such as IP address, browser type, operating system, time zone, referring URLs, device identifiers, and browsing behavior on our website.
Usage Information: such as pages viewed, products browsed, items added to cart, purchase behavior, and interactions with our website, emails, and advertising.
Customer Communications: such as messages, emails, product questions, reviews, return requests, and customer service correspondence.
Optional Information You Choose to Provide: such as tea ware preferences, gift messages, survey responses, or other information you voluntarily submit to us.

3. How We Collect Information

We collect personal information in several ways:

Directly from you when you place an order, contact us, create an account, sign up for emails, or submit information through our website.
Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or interact with our website.
From service providers and third parties such as payment processors, fraud prevention tools, shipping partners, analytics providers, and advertising platforms.

4. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to operate our website, improve performance, understand how visitors use our store, personalize your shopping experience, and support advertising and analytics.

Cookies may be used for purposes such as:

keeping products in your shopping cart;
remembering your preferences and settings;
understanding website traffic and browsing behavior;
measuring ad performance and improving marketing relevance;
supporting fraud detection and website security.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. How We Use Your Information

We use the information we collect for purposes including:

processing and fulfilling your orders;
providing customer support and responding to your questions or requests;
sending order confirmations, shipping updates, and service-related communications;
managing returns, refunds, exchanges, and cancellations;
operating, maintaining, and improving our website, product offerings, and customer experience;
detecting, investigating, and preventing fraud, unauthorized transactions, or misuse of our services;
analyzing browsing and purchasing behavior to improve our website and marketing efforts;
sending newsletters, promotional offers, and marketing communications where permitted by law or where you have opted in;
complying with legal obligations and enforcing our store policies and terms.

6. Product-Related Notes for Tea Ware Orders

Because Veralissek specializes in teapots, tea cups, and tea ware products, we may use order and customer communication information to help manage product-specific service issues such as shipping damage, fragile item handling, return requests, or questions regarding tea ware materials, product care, or order fulfillment.

7. How We Share Information

We do not sell your personal information for money. We may share your information only as reasonably necessary to operate our business and provide our services, including with:

Payment processors to process secure payments;
Shipping carriers and logistics providers to deliver your order;
Website, analytics, and technology providers that help us operate and improve our website;
Fraud prevention and security partners to help identify suspicious activity and protect our store and customers;
marketing and advertising partners where permitted, for example to measure ad performance or show relevant offers;
professional advisors, legal authorities, or regulators when necessary to comply with law, enforce our rights, or protect our business, customers, or others.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When we no longer need your information for these purposes, we will delete, anonymize, or securely store it in accordance with applicable law.

9. Information Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Our website uses industry-standard security measures, including SSL (Secure Socket Layer) encryption, to help protect data transmitted through our website. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Marketing Communications

If you subscribe to our newsletter or provide your email address during checkout or other interactions with our website, we may send you order-related communications as well as promotional emails where permitted by law. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.

11. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. International Users

Veralissek may serve customers in multiple countries. By using our website or placing an order, you understand that your information may be processed and stored in countries where we or our service providers operate, which may have data protection laws different from those in your jurisdiction.

13. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or restriction of certain personal information that we hold about you, subject to applicable law.

To exercise a privacy-related request, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

14. GDPR Notice for EU/EEA Users

If you are located in the European Union or European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict, object to certain processing, and request portability of your personal data, subject to applicable law.

If you would like to exercise any of these rights, please contact us at support@veralissek.shop.

15. California Privacy Notice

If you are a California resident, you may have certain rights under applicable California privacy laws, including the right to know certain information about the personal information we collect and the right to request deletion of certain personal information, subject to legal exceptions.

To make a privacy-related request, please contact us using the contact details below.

16. Third-Party Services and Links

Our website may contain links to third-party websites, apps, payment providers, or other services that are not controlled by Veralissek. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices. Any updates will be posted on this page with the revised effective date where appropriate. Your continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

veralissek.shop
Address: 419 N 12TH ST, Elwood, IN 46036, US
Phone: +1 213 294 6564
Email: support@veralissek.shop